Frequently Asked Questions

Do I need the app if I'm already a member?

If I'm an active member, do I have to fill in a long form?

I've been a member before—do I sign up again?

I've just paid my membership, so I can't do automated payments—right?

How quickly is my membership active after I pay?

My partner wants to join, but I already paid for myself this month—should I wait?

Do we both need to register if we're a couple?

Can I add my family to my membership?

Do I need to print my QR code or membership card?

I've expired but want to jump straight back in—how does that work?

What if I don't have my phone?

How long does approval take?

Can I see how busy the gym is?

What if I have other questions?